Careers.

Careers with LC9.

LC9 is all about our people. We place the utmost value and importance on our staff to ensure they are part of the LC9 journey. We pride ourselves in providing the best training coupled with the best experience so we can ensure our solution specialists have got what it takes to be the best they can be. If you would like to be part of the LC9 experience and can't see an opportunity listed below that fits your skills, contact us and let us know why we need you to be part of our team.

Service Desk Support Engineer - SD005

Brisbane

Contract to Permanent

Immediate start

Join an energetic team working with leading technologies

LC9 is a leading specialist IT provider of Consulting and Managed Services. We provide a complete end to end service management for our clients whilst delivering cutting edge IT solutions to small businesses and corporate clients. The LC9 team are passionate about delivering the best infrastructure strategies and solutions. We look for individuals with the same passion for technology and progress. Our company is seeking a Helpdesk Support Engineer to provide remote & phone technical support to our Managed Service client base.

Primary tasks include:

Responsible for the resolution of Service Desk enquiries in a timely manner at the same time minimising the risk and business impact on the client
Providing application support on desktop, network and Citrix platforms
Update the helpdesk system ensuring that we adhere to our customer's service level agreements (SLAs)
Ensure that all service documentation, knowledge based articles are up to date at all times
Responsible for the administration and management of our real-time monitoring system of client network servers and devices to maximise network availability
Escalation of issues where appropriate
Assisting some project based tasks Other Tasks:
- Produce technical reports as and when required
- Assist in the development and improvement of business processes.
- Maintain and update technical processes The successful candidate will have:
MCSE or equivalent working knowledge
Minimum 3 years experience in supporting Microsoft platform based IT solutions such as Windows Server 2000/2003, AD, Citrix, Exchange Server (Outlook), SQL, DNS/DHCP, networking such as WAN, VPN, and Backup/DR solutions;
Ability to deliver superior service to our customers
Excellent communication, interpersonal, and presentation skills are essential
Ability to take ownership of problems
Excellent time management skills
A result orientated and enthusiastic attitude Cisco and Linux experience is an advantage but not essential

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